Phillis Labs is the night line for residential HVAC shops. We take the no-heat and no-cool call, text your on-call tech if it is an emergency, text the homeowner so they are not sitting in voicemail, and email you a digest at 5pm.
Emergency · 11:47 PM
AC out since 9pm. Two kids. Willing to pay after-hours.
Logged for the 5pm digest. Tech SMS includes name, number, and address.
Taken by Phillis · HVAC night line
The product
This is what we actually run today. We do not book Jobber or ServiceTitan yet. We capture the job, wake the right person, and hand you the log in the morning.
11:47 PM · first ring
Your existing number forwards after hours. No phone tree. They say it is hot upstairs and has been out since dinner. We stay on the line so they do not bounce to the next Google result.
Name · number · issue
Caller name, callback number, address if they give it, no-heat vs no-cool, how long it has been down, and whether anyone is vulnerable in the house. Emergency vs morning callback is your rule set, not a generic script.
On-call tech
Mundane calls stay off that phone. Emergencies include name, number, and the issue so the tech is not calling you to ask what happened.
Homeowner
They know someone heard them. That is the difference between waiting and dialing the next shop. STOP / HELP live on that thread per our messaging terms.
5:00 PM weekdays · 8:00 AM Mondays
Formatted email with every call from the period, emergency vs standard, and a link to your sheet. If nothing came in, you still get a note that the line was quiet. Swap this card later for a screenshot of a real digest.
Daily digest · Tuesday
Hear a no-cool call
Dial from any phone. Ask about a dead AC at night. You will hear the capture, not a calendar bot and not a phone tree.
Tap to call (330) 632-3322No signup. If you buy on the site, we still hop on a 10-minute call before your line goes live.
Included
Cloned for your hours, services, and what counts as an emergency. Not a shared robot.
Forward after hours, or we issue a local line. You get a setup email with the exact forwarding steps.
Every call lands in a Google Sheet you can view. Emergencies flagged. Digest marks what you have already seen.
5pm weekdays. 8am Mondays for the week. Quiet days still get an all-clear so you know the machine ran.
info@phillislabs.com on every digest. We are not an overseas call center reselling minutes.
Not in this package. If you want a job written onto the board, we quote that as an add-on after you are live.
Pricing
Setup is the clone, the number, the on-call rules, and the forwarding email. Monthly is the line, the texts, the log, and the digest. No per-minute surprise in July.
After-hours dispatch for one shop brand.
$497/mo
+ $497 setup
Stripe checkout. Update the button products to $497 + $497 before you announce the page. After payment we schedule a 10-minute deploy call. The agent does not go live until we have on-call number and emergency rules.