For HVAC shops
Catch the call. Keep the job.
The service: An automated AI receptionist for the trades.
When no one picks up, the next shop on Google does. Our AI answers your phone instantly with a natural, conversational voice so you never miss a lead. Perfect for nights, weekends, and the hours your office is tied up on another line.
- The AI answers the phone and talks to the customer.
- It texts your on-call tech if it determines there's an emergency.
- It texts the person who called, so they wait for you.
- At 5pm we email you the list of jobs you caught.
If you have a receptionist
We handle the overflow. We cover lunch, the second line, and after hours, so your front desk isn't tied up while a real job sits in voicemail.
If you answer the phones
Whether you're the owner or the office manager acting as dispatch, we become your front desk when you're on a roof, in a truck, or done for the day.
What you get
Four steps. The words below are from real test calls.
Someone calls your shop.
Your number rings. We pick up. No menu. No “press 1.”
Incoming call
Your shop number
“The air conditioning will not turn on.”
We stay on the line.
We write down the job.
Name. Phone. Address. What is broken. You set what counts as an emergency.
From a real test call
Maria Alvarez
330-555-0142
The caller's AC is not turning on at all during extremely hot weather.
Emergency. On-call text goes out.
Two texts go out.
Your tech gets one only if it is an emergency. The person who called always gets a thank-you.
To your on-call tech
To the person who called
Real test texts. Your shop name goes where it says Test Company.
At 5pm, you get the list.
Every call. Name, phone, time, and what they said. Monday at 8am you also get the week. If nobody called, you still get a short note that the line was quiet.
Here is the breakdown of inbound calls logged by your automated receptionist today.
Daniel Phyllis
330-555-2399
Sep 9, 5:33 PM
The caller requested a routine checkup for his furnace.
Maria Alvarez
330-555-0142
Sep 9, 5:34 PM
The caller's AC is not turning on at all during extremely hot weather.
James Whitaker
440-218-7731
Sep 10, 8:12 AM
Furnace short-cycles and blows cold air. Heat will not stay on.
Priya Shah
216-402-8890
Sep 10, 11:47 AM
Thermostat screen is blank and the system will not respond.
Robert Klein
330-918-4465
Sep 11, 2:05 PM
Burning smell coming from the air handler. Caller shut the system off.
Need to update settings or running into tech issues? Reach out anytime at info@phillislabs.com — we're happy to help!
Cheaper than a part-time helper. Built to catch jobs.
A person who answers the phone about 20 hours a week costs around $1,200 a month. They go home at 5. One missed no-heat call can be a bigger ticket than a month of this line.
Part-time helper
~$1,200/mo
Weekdays ~30 hours max.
Phillis Labs
$497/mo
24/7 365, no sick days or vacations.
$497 to start. $497 each month.
- We set up the line for your shop.
- We answer, text, and email the list.
- Cancel any time in Stripe.
We take the call and send the texts. We do not book appointments yet but may offer it as an add-on in the future.
After you pay, we'll redirect you to a survey in order to collect business info for your custom reception service.
Questions
Will my tech get texts all night?
Only for emergencies, using the rules you give us. A tune-up question stays off that phone and waits for the 5pm email.
How do I stop?
Cancel in Stripe. Then email info@phillislabs.com and turn call forwarding off on your phone.
How soon does it start?
Usually a few days after we talk. Paying alone does not turn the line on. We need your hours and the on-call number first.